DFKI-LT - Message Classification in the Call Center

    @inproceedings{
  • Title = {Message Classification in the Call Center},
  • Author = {Stephan Busemann and Sven Schmeier and Roman G. Arens},
  • BookTitle = {Proceedings of the 6th Applied Natural Language Processing Conference (ANLP'00), April 29 - May 4},
  • Year = {2000},
  • Publisher = {ACL},
  • Pages = {158-165},
  • Address = {Seattle, Washington, USA}
    }