DFKI-LT - From Chatbots to Dialogue Systems
From Chatbots to Dialogue Systems
1 Conversational Agents and Natural Language Interaction: Techniques and Effective Practices,
The chapter provides an overview of the technologies used for chatbots on the one hand and research dialog systems on the other hand. By comparing the two, the main disadvantage of chatbots is shown: its dependency on huge amounts of inflexible language data. Methods originating from Computational Linguistics, which are frequently used in dialog systems, can provide a solution by offering further flexibility to the language processing part of the system.
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