A Sociotechnical Approach to Knowledge Management in the Era of Enterprise 2.0: the Case of OrganiK
Dimitris Bibikas; Dimitrios Kourtesis; Iraklis Paraskakis; Ansgar Bernardi; Leo Sauermann; Dimitris Apostolou; Gregoris Mentzas; Ana Cristina Vasconcelos
In: Dominik Flejter; Tomasz Kaczmarek; Marek Kowalkiewicz (Hrsg.). Scalable Computing: Practice and Experience, Scientific International Journal for Parallel and Distributed Computing (SCPE), Vol. 9, No. 4, Pages 315-327, Universität Salzburg & Universitatea de Vest din Timisoara, Salzburg, 12/2008.
The increasing need of small knowledge-intensive companies for loosely-coupled collaboration and ad-hoc knowledge sharing has led to a strong requirement for an alternative approach to developing knowledge management systems. This paper proposes a framework for managing organisational knowledge that builds on a socio-technical perspective and considers people as well as technology as two highly interconnected components. We introduce a conceptualised system architecture that merges enterprise social software characteristics from the realm of Enterprise 2.0, and information processing techniques from the domain of Semantic Web technologies. In order to deliver a KM approach that could assist in reducing the socio-technical gap, we suggest deploying such a solution using an integrated sociotechnical implementation methodology.