Advanced
Call Center
Analyse
and Forward
Customers¥Emails
Generate
Personalized
Replies
Translate Dialogue
between Foreign
Customer and
Operator
Conduct Dialogue
for Simple Tasks
Produce
Dialogue Protocols
Detect
Topic/Request
Type and Select
Operator
Classify
Customerës
Language and
Forward Call to
Appropriate
Operator
Efficient Text
Classification
Spontaneous
Speech
Translation
Concept-to-
Speech
Systems
Language/Age/Sex/Emotion
Recognition
Robust
Dialogue Act
Analysis
Topic Spotting
Dialogue
Act Recognition
Robust Spoken
Dialogue
Understanding
Human Language Technology is a
Key Component of Advanced Call Centers
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