Speech Acts in Actual Processes: Evaluation of Interfaces and Triggers in ITIL

@inproceedings{pub9249,
    author = {

Tenschert, Johannes
 and 

Rehse, Jana-Rebecca
 and 

Fettke, Peter
 and 

Lenz, Richard
},
    editor = {

Weidlich, Matthias
 and 

Teniente, Ernest
},
    title = {Speech Acts in Actual Processes: Evaluation of Interfaces and Triggers in ITIL},
    booktitle = {Proceedings of the 10th Workshop on Social and Human Aspects of  Business Process Management. Workshop on Social and Human Aspects of Business Process Management (BPMS2-2017), located at International Conference on Business Process Management, September 10-14, Barcelona, Spain},
    year = {2017},
    publisher = {Springer}
}