Reference Model based Process Performance Measurement - Enabler of an Efficient e-Government

@inproceedings{pub2465,
    author = {

Daun, Christine
 and 

Seel, Christian
},
    title = {Reference Model based Process Performance Measurement - Enabler of an Efficient e-Government},
    booktitle = {Proceedings of the 5th European conference on e Government. European Conference on e-Government (ECEG)},
    year = {2005}
}