Enhancement of Traditional Business Process Management with Reflection - a New Perspective for Organisational Learning?

Silke Balzert-Walter, Peter Fettke, Peter Loos

In: Wolfgang Reinhardt, Thomas Daniel Ullmann, Peter Scott, Viktoria Pammer, Owen Conlan, Adriana Berlange (Hrsg.). Proceedings of the 1st European Workshop on Awareness and Reflection in Learning Networks. European Workshop on Awareness and Reflection in Learning Networks befindet sich EC-TEL 2011 September 21 Palermo Italy 9/2011.


Abstract. The successful management of learning and knowledge has become a critical success factor for organisations in today’s knowledge-intensive business world. However, the question remains how an organisation should act and react in order to fulfill this management task. A common answer to the question is that organisations need employees who have the experience and knowledge to perform their work productively. A prerequisite for such employees is a continuous professional development however. In this context, formal learning methods alone are insufficient because of their long preparation time and their separation from daily working routines. What is needed is a kind of “real-time-learning”, enabling individuals and also organisations to react on changing requirements and conditions in an adequate manner. In order to converge to such a “real-time” organisational learning, this paper proposes a model, enhancing traditional, top-down focused Business Process Management approaches with insights from reflection and reflective learning theory respectively.


Deutsches Forschungszentrum für Künstliche Intelligenz
German Research Center for Artificial Intelligence