Enhancement of Traditional Business Process Management with Reflection - a New Perspective for Organisational Learning?

Silke Balzert-Walter; Peter Fettke; Peter Loos
In: Wolfgang Reinhardt; Thomas Daniel Ullmann; Peter Scott; Viktoria Pammer; Owen Conlan; Adriana Berlange (Hrsg.). Proceedings of the 1st European Workshop on Awareness and Reflection in Learning Networks. European Workshop on Awareness and Reflection in Learning Networks, located at EC-TEL 2011, September 21, Palermo, Italy,, 9/2011.


Abstract. The successful management of learning and knowledge has become a critical success factor for organisations in today’s knowledge-intensive business world. However, the question remains how an organisation should act and react in order to fulfill this management task. A common answer to the question is that organisations need employees who have the experience and knowledge to perform their work productively. A prerequisite for such employees is a continuous professional development however. In this context, formal learning methods alone are insufficient because of their long preparation time and their separation from daily working routines. What is needed is a kind of “real-time-learning”, enabling individuals and also organisations to react on changing requirements and conditions in an adequate manner. In order to converge to such a “real-time” organisational learning, this paper proposes a model, enhancing traditional, top-down focused Business Process Management approaches with insights from reflection and reflective learning theory respectively.



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