DFKI-LT - Die Email-Flut bannen - Kostensenkung im Call Center

    @incollection{
  • Title = {Die Email-Flut bannen - Kostensenkung im Call Center},
  • Author = {Hans Uszkoreit},
  • BookTitle = {TeleMedienServices Jahrbuch 2001. Service im Dialog},
  • Year = {2001},
  • Publisher = {Max Schimmel Verlag},
  • Address = {Würzburg}
    }