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Business Process Innovation with Artificial Intelligence: Levering Benefits and Controlling Operational Risks

Jana Koehler
In: European Business & Management, Vol. 4, No. 2, Pages 55-66, Science Publishing Group, New York, 3/2018.


Artificial Intelligence (AI) is gaining a strong momentum in business leading to novel business models and triggering business process innovation. This article reviews key AI technologies such as machine learning, decision theory, and intelligent search and discusses their role in business process innovation. Besides discussing potential benefits, it also identifies sources of potential risks and discusses a blueprint for the quantification and control of AI-related operational risk.


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