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Proactive Knowledge Delivery for Enterprise Knowledge Management

Andreas Abecker; Ansgar Bernardi; Michael Sintek
In: Günther Ruhe; Frank Bomarius (Hrsg.). Learning Software Organizations - Methodology and Applications. International Conference on Software Engineering and Knowledge Engineering (SEKE-99), 11th, Kaiserslautern, Germany, Pages 103-117, Lecture Notes in Computer Science (LNCS), Vol. 1756/2000, ISBN 978-3-540-41430-8, Springer, Berlin, Heidelberg, 11/2000.


An overview of the recent trends in modern enterprises motivates the central requirements for knowledge management and its support by information technology. We illustrate proactive knowledge delivery and context-sensitive information retrieval by presenting the KnowMore system. This prototype realizes active support by providing relevant information to current tasks in enterprises which are managed by a workflow system. We identify the key concepts which need to be represented in order to deal with the existing heterogeneity. We sketch the architecture of the system and highlight some implementation details.