Monitoring and Summarization of Hotel ReviewsWalter Kasper; Mihaela Vela
In: M. Fuchs; F. Ricci; L. Cantoni (Hrsg.). Information and Communication Technologies in Tourism 2012. eTourism Present and Future Services and Applications (ENTER-2012), January 24-27, Helsingborg, Sweden, Springer, Heidelberg, 1/2012.
User reviews and comments on hotels on the Web are an important information source in travel planning. Knowledge of such comments therefore can be important to the hotel management for quality control. But often it is difficult to find and to follow such information on the Web. We present a system that automatically monitors user comments on the Web from various sites and provides classified summaries of positive and negative features of a hotel.