Learning from HOMER, a Case-Based Help Desk Support System

@inproceedings{pub2249,
    author = {

Roth-Berghofer, Thomas
},
    editor = {

Melnik, Grigori
 and 

Holz, Harald
},
    title = {Learning from HOMER, a Case-Based Help Desk Support System},
    booktitle = {Advances in Learning Software Organizations. International Workshop Advances in Learning Software Organizations},
    year = {2004},
    month = {6},
    pages = {88--97},
    publisher = {Springer-Verlag}
}