Service Engineering - How to develop new services

@inproceedings{pub2481,
    author = {

Daun, Christine
},
    title = {Service Engineering - How to develop new services},
    booktitle = {Proceedings of the 6th International Conference on "The Modern Information Technology in the Innovation Processes of the Industrial Enterprises (MITIP) 2004". International Conference on The Modern Information Technology in the Innovation Processes of the Industrial Enterprises (MITIP)},
    year = {2004},
    pages = {15--20}
}