Hybrid Added Value in the Machine and Plant Construction Branch

Hybrid Added Value in the Machine and Plant Construction Branch

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Within the project PIPE, a process-oriented information system for mobile internet-based support of technical customer service (TCS) is developed. It structures service information and makes it available to TCS technicians in an process-oriented interactive manner. Central aspect of the project is the service information which is designed, made available, and continuously improved in collaboration with manufacturers, specialized service companies and TCS users. The multitude of services connected with the service information is viewed and treated integrally with the development of the according technical products, thus transforming traditional technical products to modern hybrid products with significant service parts. The potential of the system is illustrated in a real use case in the field of heating, air-conditioning and sanitary engineering (HASE) technology.


Vaillant Deutschland GmbH & Co. KG Fachverband Sanitär-, Heizungs- und Klimatechnik Hessen Universität Hamburg, Lehrstuhl für Wirtschaftsinformatik INTERACTIVE Software Solutions GmbH DIN Deutsches Institut für Normung e.V.

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Publications about the project

Nadine Blinn, Markus Nüttgens, Michael Schlicker, Oliver Thomas, Peter Loos

In: Ho-fung Leung , Dickson K.W. Chiu , Patrick C.K. Hung (editor). Service Intelligence and Service Science: Evolutionary Technologies and Challenges. Pages 227-244 ISBN 9781615208197 IGI Global 2011.

To the publication
Oliver Thomas, Oliver Thomas, Peter Loos

In: Markus Nüttgens , Oliver Thomas , Peter Loos . Hybride Wertschöpfung - Mobile Informationssysteme zur Integration von Produktion und Dienstleistung. Pages 181-237 Springer 2010.

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German Research Center for Artificial Intelligence
Deutsches Forschungszentrum für Künstliche Intelligenz