Message Classification in the Call Center

@inproceedings{pub1042,
    author = {

Busemann, Stephan
 and 

Schmeier, Sven
 and 

Arens, Roman G.
},
    title = {Message Classification in the Call Center},
    booktitle = {Proceedings of the 6th Applied Natural Language Processing Conference (ANLP'00), April 29 - May 4. Applied Natural Language Processing Conference (ANLP)},
    year = {2000},
    pages = {158--165},
    address = {Seattle, Washington, USA},
    publisher = {ACL}
}