Die Email-Flut bannen - Kostensenkung im Call Center

@incollection{pub1134,
    author = {

Uszkoreit, Hans
},
    editor = {


},
    title = {Die Email-Flut bannen - Kostensenkung im Call Center},
    booktitle = {TeleMedienServices Jahrbuch 2001. Service im Dialog},
    year = {2001},
    address = {Würzburg},
    publisher = {Max Schimmel Verlag}
}