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Exploring Design Requirements of Fleet Telematics Systems Supporting Road Freight Transportation: A Digital Service Side Perspective

Christoph Heinbach; Friedemann Kammler; Oliver Thomas
In: Wirtschaftsinformatik Proceedings (2022). Internationale Tagung Wirtschaftsinformatik (WI-2022), February 21-23, Erlangen-Nürnberg, Germany, Springer, 2022.


Road freight operators (RFOs) optimize their fleet management processes using fleet telematics systems (FTSs). Therefore, the selection of FTSs by RFOs is driven by transport specifications from the customer side leading to substantial search costs. However, FTSs vary significantly in their design requirements to assist road freight operations. Hence, we analyze 74 web pages from FTSs of existing telematics vendors to elicit 31 design requirements (DRs) which we aggregated into nine requirement sets (RSs). Subsequently, 42 practitioners from five digital road freight service enterprises experienced in using FTSs validate the DRs and evaluate their importance with RSs following the Analytical Hierarchy Process (AHP) method. The results reveal that DRs and RSs promoting driver monitoring and IT integration are perceived more important than items promoting fleet and logistics support. Our contribution sheds light on an emerging topic in logistics and establishes a knowledge base that guides the design of future FTSs.