Modeling Socio-Technical Processes in e-Commerce Scenarios

Richter; Armin Stahl

In: Modellierung 2004, Proceedings zur Tagung, 23.-26. März 2004, Marburg, LNI 45. Fachtagung "Modellierung" der Gesellschaft für Informatik (GI), Gesellschaft für Informatik, 2004.


We consider socio-technical processes, i.e. processes where machines as well as humans participate. Typical examples occur in sales processes in e-commerce. When supporting such processes by using intelligent software agents, modeling these sales processes and the behaviour of the involved agents is a difficult task. We propose to apply machine learning techniques in order to facilitate the modeling of a particular type of required knowledge, namely knowledge about the utility of products with respect to given customer requirements.

Deutsches Forschungszentrum für Künstliche Intelligenz
German Research Center for Artificial Intelligence