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Personalised Configuration of Products and Services in Co-operating Markets

L. Ardissono; A. Goy; M. Holland; D. Jannach; Ralph Schäfer; M. Zanker; R. Simeoni
In: Proceedings Sixth International Conference on Knowledge-Based Intelligent Information & Engineering Systems. International Conference on Knowledge-Based and Intelligent Information & Engineering Systems (KES-2002), September 16-18, Podere d¹Ombriano, Crema, Italy, ISBN 978-1-58603-280-7, IOS Press, 9/2002.


Web-based selling of customisable products and services requires intelligent software support exceeding the capabilities of state-of-the-art configuration systems. First, the users of configuration systems deeply differ in interests and capabilities, so that intelligent user interfaces are needed to guide them through the configuration process. Second, complex and customisable products typically decompose into configurable subassemblies and services provisioned by co-operating suppliers. Thus, supply-chain integration of configuration capabilities is another requirement. The CAWICOMS project provides a framework for the development of advanced configuration applications supporting personalised user interfaces, knowledge-sharing among supply-chain participants and co-ordinated problem solving of different configuration systems.