Toward a Technology for Organizational Memories

Andreas Abecker; Ansgar Bernardi; Knut Hinkelmann; Otto Kühn; Michael Sintek

In: IEEE Intelligent Systems, Vol. 13, No. 3, Pages 40-48, IEEE Computer Society, 5/1998.


An Organizational Memory is an enterprise-internal application-independent information and assistant system. It integrates various techniques and tools to support knowledge management. Motivated by the growing need for enterprise-wide knowledge management we performed several studies and identified the functional requirements for an Organizational Memory. To cope with these we propose a three-layered model for processing the knowledge. On this basis, the Organizational Memory serves as an intelligent assistant to the user and deals with both formal and non-formal knowledge elements in a task-oriented way. The concepts described here are subject to ongoing research, but are employed and tested in several industrial application projects.

Deutsches Forschungszentrum für Künstliche Intelligenz
German Research Center for Artificial Intelligence