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Toward a Technology for Organizational Memories

Andreas Abecker; Ansgar Bernardi; Knut Hinkelmann; Otto Kühn; Michael Sintek
In: IEEE Intelligent Systems, Vol. 13, No. 3, Pages 40-48, IEEE Computer Society, 5/1998.


An Organizational Memory is an enterprise-internal application-independent information and assistant system. It integrates various techniques and tools to support knowledge management. Motivated by the growing need for enterprise-wide knowledge management we performed several studies and identified the functional requirements for an Organizational Memory. To cope with these we propose a three-layered model for processing the knowledge. On this basis, the Organizational Memory serves as an intelligent assistant to the user and deals with both formal and non-formal knowledge elements in a task-oriented way. The concepts described here are subject to ongoing research, but are employed and tested in several industrial application projects.