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Towards Agent--Mediated Knowledge Management

Ludger van Elst; Virginia Dignum; Andreas Abecker
In: Ludger van Elst; Virginia Dignum; Andreas Abecker (Hrsg.). Agent--Mediated Knowledge Management International Symposium AMKM 2003, Revised and Invited Papers. AAMAS Workshop on Agent-mediated Knowledge Management (AMKM-2003), March 24-26, Stanford, CA, USA, Pages 1-30, Lecture Notes in Artificial Intelligence (LNAI), Vol. 2926, ISBN 3-540-20868-2, Springer, Heidelberg, 2004.


In this paper, we outline the relation between Knowledge Management (KM) as an application area on the one hand, and software agents as a basic technology for supporting KM on the other. We start by presenting characteristics of KM which account for some drawbacks of today’s – typically centralized – technological approaches for KM. We argue that the basic features of agents (social ability, autonomy, re- and proactiveness) can alleviate several of these drawbacks. A classification schema for the description of agent-based KM systems is established, and a couple of example systems are depicted in terms of this schema. The paper concludes with questions which we think research in Agentmediated Knowledge Management (AMKM) should deal with.