Collaborative Process Assistant Towards a Context-sensitive Business Process Support Based on EmailsJulian Krumeich; Thomas Burkhart; Dirk Werth; Peter Loos
In: Stefan Wölfl (Hrsg.). KI-2012: Poster and Demo Track. German Conference on Artificial Intelligence (KI-2012), 35th, September 24-27, Saarbrücken, Germany, Pages 21-24, Online, 2012.
In many companies, a majority of business processes take place via email communication. Large enterprises have the possibility to operate enter-prise systems for a successful business process management. However, these systems are not appropriate for small and medium-sized enterprises (SMEs), which are the most common enterprise type in Europe. Thus, the European re-search project Commius addresses the special needs of SMEs and the character-istics of email communication, namely high flexibility and unstructuredness. Additionally, it copes with the trade-off between process guidance and flexibil-ity. In this paper, COPA which