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Sentiment Analysis for Hotel Reviews

Walter Kasper; Mihaela Vela
In: Speech Technology, Vol. 4, No. 2, Pages 96-109, Speech Technology, Moskau, 11/2012.


User reviews and comments on hotels on the web are an important information source in travel planning. Therefore, knowing about these comments is important for quality control to the hotel management, too. We present a system that collects such comments from the web and creates classified and structured overviews of such comments and facilitates access to that information.


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