Publikation
Why are you Silent? - Towards Responsiveness in Chatbots
Sviatlana Danilava; Stephan Busemann; Christoph Schommer; Gudrun Ziegler
In: Avec le Temps! Time, Tempo, and Turns in Human-Computer Interaction. CHI Workshop , located at SIGCHI Conference on Human Factors in Computing Systems, April 28, Paris, France, 2013.
Zusammenfassung
In this position paper we consider temporal phenomena in interaction with text-based conversational agents. In particular, we focus on two dimensions of time in instant messaging dialogues: responsiveness as a measure for interaction placed in time, and interaction management performed by interaction participants caused by partner's exceeding of the maximum expected responsiveness.