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Keyword "Experience Management"

Markus Nick; Klaus-Dieter Althoff; Ralph Bergmann
In: KI - Künstliche Intelligenz, German Journal on Artificial Intelligence - Organ des Fachbereiches "Künstliche Intelligenz" der Gesellschaft für Informatik e.V. (KI), Vol. 2007, No. 2, Pages 50-52, BöttcherIT, 2007.


Experience management has a high relevance for the industry as recent studies between 2001 and 2005 show (e.g., KPMG 2001, FhG-WM 2005). In the Fraunhofer study, experience management was the top item among the challenges regarding knowledge and information. “Experience base” was the top item for planned usage/installation among the IT support for knowledge management. Core technologies for realizing experience management systems that come from the field of artificial intelligence are related to decision making, knowledge acquisition and extraction tasks – e.g. case-based reasoning, ontologies, machine learning, and natural language processing.

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