Email-based Interoperability Service Utilities for Cooperative Small and Medium Enterprises

Hong-Linh Truong, Enrico Morten, Michal Laclavik, Thomas Burkhart, MartinCarpenter, Christoph Dorn, Panagiotis Gkouvas, Kalaboukas Konstantinos, Dario Luiz Lopez, Cesar Marin, Christian Melchiorre, Ana Pinuela, MartinSeleng, Dirk Werth (Hrsg.)

International Conference on Enterprise Information Systems (ICEIS-08) May 6-10 Mailand Italy ACM 2009.


As most SMEs utilize email for conducting business, email-based interoperability solutions for SMEs can have a profound effect on their business. This paper presents a utility-like system to support specialized SMEs to improve their business via emails by providing system, semantic and process interoperability solutions for individual SMEs and network of cooperative SMEs. We describe the concept of Email-based Interoperability Service Utility (EISU) and a software framework that provides almost zero cost interoperability solutions.


Deutsches Forschungszentrum für Künstliche Intelligenz
German Research Center for Artificial Intelligence