Controlling von Geschäftsprozessen

@incollection{pub4823,
    author = {

Loos, Peter
 and 

Balzert-Walter, Silke
 and 

Werth, Dirk
},
    editor = {

Jochem, Roland
 and 

Mertins, Kai
 and 

Knothe, Thomas
},
    title = {Controlling von Geschäftsprozessen},
    booktitle = {Prozessmanagement},
    year = {2010},
    pages = {443--471},
    publisher = {Symposium Publishing GmbH}
}