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Publikation

Case-Based Menu Creation as an Example of Individualized Experience Management

Kerstin Bach; Pascal Reuß; Klaus-Dieter Althoff
In: Ronald Maier; Michael Kohlegger (Hrsg.). Professional Knowledge Management. Conference on Professional Knowledge Management (WM-2011), From Knowledge to Action, February 21-23, Innsbruck, Austria, Köllen Druck & Verlag GmbH, Bonn, 2/2011.

Zusammenfassung

This paper presents a Case-Based Reasoning application for individualized experience management. We describe how such intelligent technologies can be used for implementing applications in small and medium sized enterprises by introducing a realized application. The application is called dinerplus and organizes guests and menus for a hobby chef, restaurant or catering service. Further we discuss related work on the aspect of experience management in SMEs using intelligent systems.