Conversation is Multimodal - Thus Conversational User Interfaces should be as well

Stefan Schaffer, Norbert Reithinger

In: Proceedings of the 1st International Conference on Conversational User Interfaces. International Conference on Conversational User Interfaces (CUI-2019) August 22-23 Dublin Ireland ISBN 978-1-4503-7187-2 ACM New York 8/2019.


In this paper we try to provoke by teasing the question "if conversational user interfaces should be multimodal?". Of course they should! In decades of research in multimodal HCI excellent arguments can be found. We substantiate our perspective with an example showing how conversational interaction becomes more robust and efficient through the use of multimodality.


a12-schaffer.pdf (pdf, 515 KB)

Deutsches Forschungszentrum für Künstliche Intelligenz
German Research Center for Artificial Intelligence