Using Fuzzy Process Models to Improve Technical Customer Services: A Case Study for Heating Facilities

@inbook{pub4036,
    author = {

Thomas, Oliver
 and 

Walter, Philipp
 and 

Dollmann, Thorsten
 and 

Loos, Peter
 and 

Schlicker, Markus
},
    editor = {

Loos, Peter
 and 

Nüttgens, Markus
 and 

Turowski, K.
 and 

Werth, Dirk
},
    title = {Using Fuzzy Process Models to Improve Technical Customer Services: A Case Study for Heating Facilities},
    booktitle = {MobIS 2008: Modellierung betrieblicher Informationssysteme -  Modellierung zwischen SOA und Compliance Management},
    series = {Lecture Notes in Informatics (LNI)},
    year = {2008},
    volume = {P-141},
    pages = {165--177},
    publisher = {Köllen}
}