A Roadmap for the Development of a Generic B2B-Service Productivity Model

@inproceedings{pub5753,
    author = {

Dücker, Michael
 and 

Balzert-Walter, Silke
 and 

Bertram, Matthias
 and 

Fettke, Peter
 and 

Lichtner, Ralph
 and 

Loos, Peter
 and 

Kleinert, Thomas
 and 

Knöll, Wolfgang
 and 

Kutsch, Horst
 and 

Korzfleisch, Harald von
 and 

Walsh, Gianfranco
 and 

Wildt, Thomas
},
    editor = {

Ganz, Walter
 and 

Kicherer, Florian
 and 

Schletz, Alexander
},
    title = {A Roadmap for the Development of a Generic B2B-Service Productivity Model},
    booktitle = {RESER 2011 Productivity of Services Next Gen - Beyond Output/Input. European Association for Research on Services (RESER-2011), September 7-10, Hamburg, Germany},
    year = {2011},
    publisher = {Fraunhofer Verlag},
    isbn = {978-3-8396-0298-0}
}